Remote Support Installation

Step 1

Click on the green button Download Teamviewer.

Step 2

On the bottom left coner, Click on the Teamviewer_Setup.

Alternatively if you are prompted to save or run select “run”

Step 3

On the next screen leave all settings on default and click on Accept – Finish.

Step 4

Finally you will see:
Your ID: X XXX XXX XXX 
Password: XXXXXX

Please provide us with this information.

Step 1

Click on the green button Free Download for personal use.

Step 2

On the bottom left corner, Click on Anydesk.exe

Alternatively if you are prompted to save or run select “run”

Step 3

On the top right corner you will see Your desktop can be accessed with this address: XXX XXX XXX

Please provide us with that address.

Step 1

Click on the download button

Step 2

Click on Add to Chrome

Step 3

Click on Add Extention

Step 4

Click on bottom left setup and then select “yes” on the next screen

Alternatively if you are prompted to save or run select “run”

Step 5

Click on Accept & Install

Step 6

On the top of the screen click on “yes”

Step 7

Click on Generate Code 

Step 8

A once off 12 Degit access code will appear on the screen

Please provide us with the code.

Please note: The once-off access code will only be available for 5 minutes

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